Privacy Policy

This Privacy Policy explains how Soldier Hub collects, uses, stores, shares, and protects information when you use our website, app, community features, resource pages, verification features, posts, comments, reports, marketplace features, or related services.

By using Soldier Hub, you agree to this Privacy Policy. If you do not agree, do not create an account or use the platform.

We may collect the following categories of information:

• Account information, such as your name, email address, login information, base/community selection, profile information, avatar, and account status.
• Optional verification information, such as military email, personal email, phone number, role, unit-related information you voluntarily provide, or other information needed to review account eligibility.
• User-generated content, such as posts, comments, reports, profile text, resource suggestions, marketplace listings, images, and any other content you submit.
• Community activity information, such as likes, upvotes, comments, reports, moderation history, verification status, blocked status, and admin actions.
• Technical information, such as IP address, device type, browser type, operating system, approximate location derived from your device or network, log data, cookies, and similar usage information.
• Communication information, such as messages you send to us, feedback, support requests, and emails related to account verification or platform safety.

Do not submit classified information, controlled unclassified information, sensitive mission information, medical information, financial account information, Social Security numbers, military orders, CAC images, passwords, or any information you are not authorized to share.

Soldier Hub is a community platform, not an official reporting system. You are responsible for what you post. You must not post:

• Classified information, controlled unclassified information, OPSEC-sensitive information, deployment details, troop movement details, gate security procedures, access control vulnerabilities, or non-public military information.
• Personal information about another person without permission, including phone numbers, addresses, medical details, family details, workplace details, or identifying information.
• Threats, harassment, hate speech, illegal content, scams, fraud, impersonation, or content that encourages harm.
• Emergency requests that require immediate police, fire, medical, command, or crisis response.

We use information to:

• Create, maintain, and secure user accounts.
• Review and manage account verification.
• Display posts, comments, resources, marketplace listings, profiles, and community activity.
• Moderate content, investigate reports, detect abuse, remove prohibited content, and enforce our Terms of Use.
• Send account, security, verification, and platform-related communications.
• Improve Soldier Hub features, design, performance, and safety.
• Prevent fraud, spam, unauthorized access, impersonation, and misuse.
• Comply with legal obligations, court orders, law enforcement requests, or government requests when required by law.

Soldier Hub may use military email, personal email, phone number, base selection, role information, or other information you voluntarily provide to review whether an account should receive verified access. Verification is a platform access decision only. It does not confirm official military status, security clearance, rank, unit assignment, employment, or identity for any legal, official, or government purpose.

Soldier Hub does not issue government credentials and does not replace any official military system, command channel, base office, military police desk, emergency service, family readiness program, housing office, or legal assistance office.

We may share information in limited situations:

• With service providers that help us operate the platform, such as hosting, database, authentication, storage, email, analytics, moderation, or security providers.
• With other users when you choose to post, comment, create a profile, list an item, or otherwise submit content visible to the community.
• With admins or moderators who need access to review verification, reports, safety issues, account status, or platform misuse.
• With law enforcement, courts, government authorities, or other parties when required by law or when we believe disclosure is necessary to protect safety, rights, property, or platform security.
• With a successor organization if Soldier Hub is involved in a merger, acquisition, reorganization, transfer, or sale of assets, subject to this Privacy Policy or a replacement notice.

We do not sell your personal information. We do not knowingly use your personal information for cross-context behavioral advertising.

Soldier Hub may link to official websites, public resources, local services, third-party businesses, maps, weather information, or community resources. These third-party websites and services are not controlled by Soldier Hub. Their own privacy policies and terms apply.

The appearance of external links does not mean Soldier Hub endorses those websites or that those websites, the U.S. Government, the U.S. Department of Defense, the U.S. Army, or Fort Bliss endorse Soldier Hub.

Soldier Hub may display public information such as weather, local time, gate hours, BAH estimates, resource links, and community guidance. This information is provided for convenience only and may be delayed, incomplete, outdated, or incorrect.

Always verify important information through official sources, your chain of command, installation offices, official government websites, or other authoritative sources before making decisions.

We may use cookies, browser storage, session storage, local storage, and similar technologies to keep you signed in, remember preferences, improve performance, protect accounts, and understand platform usage.

You can control cookies through your browser settings. Some parts of Soldier Hub may not work properly if cookies or browser storage are disabled.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no website, app, database, network, or online service is completely secure. You use Soldier Hub at your own risk.

You are responsible for protecting your login credentials and for not sharing sensitive information through the platform.

We keep information for as long as reasonably necessary to operate Soldier Hub, provide services, maintain account records, enforce rules, resolve disputes, comply with legal obligations, prevent abuse, and maintain platform safety.

Deleted content may remain in backups, logs, moderation records, security records, or legal records for a limited period where necessary. We may also retain records related to banned accounts, reports, or abuse to protect the platform and users.

You may request account deletion or ask privacy-related questions by contacting us at support@soldierhub.com.

We may need to verify your identity before processing a request. Some information may be retained if required for security, moderation, legal compliance, dispute resolution, fraud prevention, or platform integrity.

Depending on where you live and whether applicable law applies to Soldier Hub, you may have rights to request access to, correction of, deletion of, or information about certain personal information. You may also have the right to know whether information is sold or shared for certain advertising purposes.

Soldier Hub does not sell personal information. To submit a privacy request, contact us at support@soldierhub.com.

Soldier Hub is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us at support@soldierhub.com so we can review and take appropriate action.

Soldier Hub is operated for users in the United States. If you use Soldier Hub from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of Soldier Hub after changes are posted means you accept the updated Privacy Policy.

For privacy questions or requests, contact us at support@soldierhub.com.